CCTV Installation, Repair & Recorder Servicing
Recorders losing footage, cameras offline, remote viewing not working — plus new installations sized properly for the site.
The most common CCTV complaint we attend is footage that is not there when it is needed. The cameras look fine, the recorder shows a live picture, but the recording from three days ago is missing. That is almost always the hard drive.
Consumer hard drives are not designed for continuous writing, and inside a recorder they are writing twenty-four hours a day in a warm, often dusty enclosure. In this region they typically last twelve to eighteen months before they start dropping recordings silently. Surveillance-rated drives are built for that duty cycle and, combined with proper ventilation and surge protection, they typically last three times as long. That single change resolves most of the recurring problems we see in shops around Achole Road, Jivdani Road and Golani Naka.
The technical detail, if you want it
Beyond drives, the recurring faults are predictable.
Cameras going offline one by one usually means a power supply problem rather than camera failure. A single supply feeding eight cameras degrades over time and the cameras furthest down the cable run drop out first. Measuring voltage at the camera end rather than at the supply identifies it immediately.
Water ingress into outdoor camera housings and junction boxes is common here, particularly through the monsoon. Poorly sealed cable entries let water track down the cable into the housing. It is entirely preventable with proper glanding and drip loops, and it is one of the most common installation shortcuts we find.
Remote viewing that has stopped working is usually an app or account issue after a router change or a firmware update, not a fault. It is quick to reconfigure.
For new installations, the two things that matter most are camera placement and lighting. A camera at the wrong height gives you the top of everyone's head; a camera pointed at a bright doorway gives you silhouettes. We survey the site and plan placement around what you actually need to see — faces at entry points, number plates at gates, general coverage elsewhere — rather than simply mounting cameras at the corners.
We also set retention honestly. A system sized for seven days of footage will not have the incident you need if you only check the recording after two weeks. We work out the retention you actually need and size the storage for it.
How we carry out this repair
Every stage is documented and you see photographs of the actual fault before you approve any work.
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Step 01
System health check
Recorder logs, drive SMART data, retention actually achieved versus configured, and camera status reviewed together.
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Step 02
Power measurement at the camera
Voltage measured at the camera end, not at the supply. It identifies degraded supplies and long-run voltage drop immediately.
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Step 03
Housing and cable inspection
Outdoor housings, glands and junction boxes checked for water ingress, which is the most common outdoor failure here.
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Step 04
Drive replacement with correct spec
Surveillance-rated drives fitted, sized for the retention period you actually need rather than the minimum that fits.
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Step 05
Ventilation and protection
Recorder ventilation improved where it is enclosed, and surge protection fitted, since power events cause a large share of failures.
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Step 06
Site survey for new installations
Camera placement planned around what you need to see — faces at entries, plates at gates — allowing for lighting conditions at different times of day.
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Step 07
Remote viewing setup
Phone app configured with secure credentials, and the configuration documented so it can be restored after a router change.
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Step 08
Verification and handover
Recording verified across all channels, night performance checked after dark, and retention confirmed against the actual footage stored.
Options and prices
Where more than one approach solves your fault, we quote all of them and explain the trade-off. The cheapest option that genuinely works is always on the list.
| Option | Price | Notes |
|---|---|---|
| Recorder service and health check Logs, drive health, retention verification and cleaning. | ₹1,200 – ₹2,500 | Logs, drive health, retention verification and cleaning. |
| Surveillance drive replacement (1–2 TB) Rated for continuous writing, unlike consumer drives. | ₹4,500 – ₹8,500 | Rated for continuous writing, unlike consumer drives. |
| Camera repair or replacement (per camera) Including housing resealing where water has entered. | ₹1,500 – ₹4,500 | Including housing resealing where water has entered. |
| Power supply replacement Correctly rated for the number of cameras and cable runs. | ₹1,800 – ₹4,500 | Correctly rated for the number of cameras and cable runs. |
| Remote viewing reconfiguration After a router change or firmware update. | ₹600 – ₹1,200 | After a router change or firmware update. |
| 4-camera installation (supplied and fitted) Survey, cabling, recorder, drive and configuration. | ₹14,000 – ₹26,000 | Survey, cabling, recorder, drive and configuration. |
| 8-camera installation (supplied and fitted) Sized for your actual retention requirement. | ₹24,000 – ₹45,000 | Sized for your actual retention requirement. |
Prices are indicative ranges. Your exact figure is confirmed in writing after the ₹350 bench diagnosis, and it does not change afterwards.
Advice from our bench
Some of this reduces the amount of work we get. We would still rather you knew it.
Use surveillance-rated drives, not consumer ones. Consumer drives in a recorder typically last twelve to eighteen months here.
Check your footage occasionally. Silent recording failure is common and you do not want to discover it after an incident.
Give the recorder ventilation. A recorder in a closed cupboard runs hot and shortens the drive's life considerably.
Fit surge protection. Power events are the leading cause of recorder and camera failures in this region.
Plan camera placement around what you need to see. A camera at the wrong height gives you the top of people's heads.
Size storage for the retention you actually need, not the minimum. Seven days is often not enough.
Related repairs
- Annual Maintenance Contract (AMC) Scheduled preventive servicing with priority response and remote support — cheaper... ₹1,400 – ₹45,000
- Desktop Computer Repair Desktop not powering on, restarting, or running slowly — SMPS, motherboard, storag... ₹600 – ₹12,000
- Printer Repair & Setup Paper jams, streaky prints, network setup and driver problems — inkjet, laser, the... ₹500 – ₹6,500
- Wi-Fi & Home Network Setup Weak signal, dead zones, dropping connections and slow speeds — diagnosed with a p... ₹600 – ₹8,500
Customers who had this repair
“We kept losing CCTV recordings at our resort. They explained the drives we were using were not built for continuous recording, fitted surveillance drives and added surge protection. Also cleaned and coated the front desk computer against the salt air. Ten months and no problems, which is a first for us here.”
Nitin Bhoir
Arnala, Virar West · Resort front desk PC and CCTV
CCTV Installation & Repair
“My Omen was shutting down mid-game and two shops told me the graphics card had failed. These guys measured the temperatures first, showed me the graph, and it turned out the heatsink was completely blocked. Full clean and repaste, temperatures dropped by around 20 degrees, and it has been stable for four months. They saved me from buying a card I did not need.”
Rohit Pednekar
Global City, Virar West · HP Omen 15
Laptop Overheating & Fan Repair
“The service centre quoted me ₹16,500 for a new motherboard. I brought that quote here and they opened it under a microscope, photographed the burnt component and repaired it for ₹2,800. They also showed me why my charger was causing it. Three months on, no problems at all.”
Ayesha Shaikh
Achole Road, Nallasopara East · Dell Inspiron 15
Laptop Motherboard Repair
CCTV Installation & Repair — your questions answered
My CCTV keeps losing recordings. What is wrong?
My cameras are going offline one at a time. Are they failing?
There is water inside my outdoor camera. Is it repairable?
Remote viewing stopped working on my phone. Why?
How much storage do I need?
Do you install new CCTV systems as well as repair them?
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6 min readBook a ₹350 bench diagnosis for your cctv installation & repair
We collect from your door free of charge, diagnose on our bench for ₹350 and send you an itemised written quote. Approve it and the ₹350 comes off your bill.
- ✓ ₹350 diagnosis, credited to the repair
- ✓ Free pickup & drop
- ✓ Written quote first
- ✓ No repair charge if we cannot fix it
- ✓ Up to 12-month warranty