Terms of Service

These terms govern repair work carried out by Laptop Repair Virar Service Centre. They are written to be read, not to be impenetrable. If anything here is unclear, ask us before handing over your device.

1. Diagnosis and quotation

Diagnosis is charged at ₹350. It covers a full bench inspection and an itemised written quote listing the part, its grade, the labour charge and the warranty period. When you approve the quote, the ₹350 is credited in full against your repair bill, so an approved job costs you nothing extra for the inspection. If you decline the quote, the ₹350 is payable and collection and return remain free. No chargeable work begins until you approve the quote.

The approved price is the price you pay. If a second fault is discovered underneath the first — most commonly on liquid damage, where corrosion can conceal further problems — we stop, photograph it and seek your approval before doing anything further. We do not add unapproved items to an invoice.

2. Collection and delivery

Collection and delivery are free throughout our published service areas across Virar, Nallasopara, Vasai and Naigaon, with no minimum repair value and no distance surcharge. Collection times are estimates and can be affected by traffic, weather and festival congestion; we will tell you honestly if a slot cannot be met rather than leaving you waiting.

At collection you receive a job sheet recording the device, its visible condition and the reported fault. Please check it before we leave.

3. Turnaround times

Timelines quoted are working-day estimates based on the fault and parts availability. Same-day service applies to stocked parts where the device reaches us early enough in the day. Board-level work, ordered parts and data recovery take longer, and extended testing before handover is not something we shorten to meet a deadline — it is how incomplete repairs are caught.

4. Parts

We use genuine parts where they are obtainable and high-grade equivalents where they are not. The grade is stated on your quote and invoice, and we never describe an equivalent part as genuine. Replaced parts are disposed of through proper e-waste channels unless you ask for them back at the time of approval.

5. Your data

We image the storage drive before significant work as a precaution. We do not browse, copy, share or upload your files, and our working copy is securely wiped once the job is closed. You may remove the storage drive before handing the device over if you prefer.

You remain responsible for maintaining your own backups. While we take every reasonable precaution, no repair on a device with a failing drive can carry an absolute guarantee of data preservation, and we will always tell you when that risk exists before starting.

6. Liability

Our liability for any repair is limited to the value of the work carried out. We are not liable for consequential losses such as lost business, lost earnings or lost data where you were advised of the risk before work commenced.

Devices that have suffered liquid damage, physical impact or prior unqualified repair attempts carry inherent additional risk. We assess and explain that risk with photographs before you commit, and we will decline work we do not believe can be completed safely rather than take your money and hand back a damaged device.

7. Payment

Payment is due on completion, before the device is returned. We accept cash, UPI and bank transfer, and a printed invoice is issued for every job. GST invoices are available on request — please tell us when booking.

Data recovery is charged on a no-recovery-no-fee basis: you see a list of recovered files and confirm it before any payment becomes due.

8. Uncollected devices

Devices are stored securely and we will contact you on the number provided when work is complete. Devices left uncollected for more than ninety days after repeated contact attempts may be disposed of to recover storage and repair costs. We will always make reasonable efforts to reach you first.

9. Cancellation

You may cancel at any point before approving the quote at no cost, and we will return the device to your door free of charge, reassembled as it came in. Once approved work has commenced, parts already ordered or fitted are chargeable.

10. Warranty

Warranty terms are set out separately in our Warranty Policy and the applicable period is printed on your invoice.

11. Governing law

These terms are governed by the laws of India, and any dispute falls within the jurisdiction of the courts at Vasai, Maharashtra.

Contact

Laptop Repair Virar Service Centre
Gala No 2, Daffodil Complex, Datt Mandir Rd, near PD Medical Centre, near Vaman Hari Pethe Sweets, Doghar Pada, Sheetal Nagar, Virar West, Maharashtra 401303
Phone: 7499761116 · Email: support@xigox.com