Virus, Adware, Ransomware & Scam Recovery
Adware, browser hijacks, ransomware and tech-support scams removed properly — with the entry point closed so it does not come back.
Most of what people call a virus today is not a virus in the classical sense. It is adware bundled with a free download, a browser hijack that changed your search engine, a fake system-cleaner that reports invented problems, or — increasingly — a tech-support scam where someone was persuaded to hand over remote access to their machine.
Those need different responses. Removing adware is straightforward. Recovering from a tech-support scam is not just a cleanup; it is an incident response, because the person on the phone had full control of your computer and may have installed persistence, viewed your files or seen your banking credentials. We treat that scenario seriously rather than running a scan and calling it done.
The technical detail, if you want it
The critical part of any removal is finding how it got in. A cleanup that does not close the entry point simply resets the clock. We identify the source — a bundled download, a browser extension, a pirated software installer, an email attachment, or a person on the phone — and address that as part of the job.
Ransomware deserves its own explanation. If your files have been encrypted and renamed with an unfamiliar extension, the first thing to do is disconnect the machine from the network so it cannot spread to shared drives or other computers. Decryption is only possible for certain older ransomware families where keys have been published. For most current strains, recovery means restoring from backup — which is the entire reason we push backups so hard. We will tell you honestly whether decryption is realistic for your case rather than taking money to attempt the impossible.
Tech-support scam recovery follows an incident-response sequence: disconnect, remove the remote-access tools, audit what was installed and run during the session, check for persistence mechanisms and scheduled tasks, change passwords from a different device, and advise on bank contact if payment details were shared. It is more work than a virus scan and it is the right response.
We also do not use scare tactics. If your machine is clean and slow for entirely mechanical reasons — a full disk, a dying drive, a choked cooling system — we say that, rather than selling you a cleanup you do not need.
How we carry out this repair
Every stage is documented and you see photographs of the actual fault before you approve any work.
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Step 01
Isolate first
The machine is disconnected from the network immediately, particularly for ransomware and remote-access cases, so nothing spreads to shared drives or other computers.
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Step 02
Back up before cleaning
Your data is imaged before removal work begins. Cleanup occasionally damages files, and a backup means that is recoverable.
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Step 03
Offline scanning
The drive is scanned from a separate clean environment with multiple engines, which finds threats that hide from scanners running inside the infected system.
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Step 04
Manual removal
Startup entries, scheduled tasks, services, browser extensions and registry persistence checked and cleaned manually. Automated tools alone routinely miss these.
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Step 05
Entry point identification
We find how the infection arrived and address it, because a cleanup that leaves the door open just resets the clock.
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Step 06
Scam-specific response
For tech-support scams: remote tools removed, session activity audited, persistence checked, and password changes advised from a separate device.
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Step 07
System repair and hardening
Damaged system files repaired, Windows and browsers updated, security software configured properly and unnecessary startup items disabled.
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Step 08
Verification and education
Clean scans verified across multiple engines, then a short explanation of how the infection arrived so it is less likely to happen again.
Options and prices
Where more than one approach solves your fault, we quote all of them and explain the trade-off. The cheapest option that genuinely works is always on the list.
| Option | Price | Notes |
|---|---|---|
| Adware / browser hijack removal The most common case. Usually same day. | ₹700 – ₹1,200 | The most common case. Usually same day. |
| Full malware removal and hardening Offline scan, manual removal and system repair. | ₹1,200 – ₹2,000 | Offline scan, manual removal and system repair. |
| Tech-support scam recovery Incident response, not just a scan. | ₹1,500 – ₹2,800 | Incident response, not just a scan. |
| Ransomware assessment and response Honest assessment of whether decryption is realistic. | ₹2,000 – ₹3,500 | Honest assessment of whether decryption is realistic. |
| Clean reinstall after severe infection With your data recovered and cleaned first. | ₹1,400 – ₹2,400 | With your data recovered and cleaned first. |
| Security setup and hardening Free when combined with any removal job. | ₹600 | Free when combined with any removal job. |
Prices are indicative ranges. Your exact figure is confirmed in writing after the ₹350 bench diagnosis, and it does not change afterwards.
Advice from our bench
Some of this reduces the amount of work we get. We would still rather you knew it.
No legitimate company — not Microsoft, not your bank — will ever phone you about a virus on your computer. Hang up.
If someone has had remote access to your machine, disconnect it from the internet and change your passwords from a different device.
Never install "PC cleaner" or "driver updater" software. It is almost always the cause of the slowdown it claims to fix.
Pirated software and activation cracks are among the most common malware sources we see.
If your files have been encrypted, disconnect the machine immediately so it cannot reach shared drives or other computers.
Keep Windows and your browser updated. Most infections exploit vulnerabilities that were patched months earlier.
Virus & Malware Removal in your area
Free doorstep pickup across all four belts. Each area page covers local response times and the faults we see most often there.
Related repairs
- Annual Maintenance Contract (AMC) Scheduled preventive servicing with priority response and remote support — cheaper... ₹1,400 – ₹45,000
- Backup Setup & Data Protection Automated, monitored and — crucially — tested backups for homes and businesses. Th... ₹600 – ₹4,500
- Slow Laptop Performance Service A measured diagnosis of why your laptop is slow — storage, memory, thermal or soft... ₹600 – ₹2,500
- Windows Installation & Setup Windows 11 and 10 installation with every driver correctly installed, your data pr... ₹700 – ₹2,500
Customers who had this repair
“Someone called claiming to be from Microsoft and took control of my laptop. I panicked and called these people. They removed everything the caller had installed, checked what he had accessed, helped me change my passwords from my phone and told me to contact my bank immediately. Very calm and thorough about it.”
Farida Merchant
Shanti Nagar, Virar East · Home laptop
Virus & Malware Removal
“My Omen was shutting down mid-game and two shops told me the graphics card had failed. These guys measured the temperatures first, showed me the graph, and it turned out the heatsink was completely blocked. Full clean and repaste, temperatures dropped by around 20 degrees, and it has been stable for four months. They saved me from buying a card I did not need.”
Rohit Pednekar
Global City, Virar West · HP Omen 15
Laptop Overheating & Fan Repair
“The service centre quoted me ₹16,500 for a new motherboard. I brought that quote here and they opened it under a microscope, photographed the burnt component and repaired it for ₹2,800. They also showed me why my charger was causing it. Three months on, no problems at all.”
Ayesha Shaikh
Achole Road, Nallasopara East · Dell Inspiron 15
Laptop Motherboard Repair
Virus & Malware Removal — your questions answered
Someone claiming to be from Microsoft took control of my computer. What should I do?
My files are encrypted with a ransom demand. Can you decrypt them?
Is antivirus software enough on its own?
Do I need to reinstall Windows after an infection?
Why does my computer keep getting infected?
Is my personal data safe during the cleanup?
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9 min readBook a ₹350 bench diagnosis for your virus & malware removal
We collect from your door free of charge, diagnose on our bench for ₹350 and send you an itemised written quote. Approve it and the ₹350 comes off your bill.
- ✓ ₹350 diagnosis, credited to the repair
- ✓ Free pickup & drop
- ✓ Written quote first
- ✓ No repair charge if we cannot fix it
- ✓ Up to 12-month warranty