Warranty Policy

Every repair we carry out is covered by a written warranty. The period is printed on your invoice — we do not give verbal warranties, because a warranty you cannot point to is not a warranty.

Warranty periods

Type of work	Warranty period
Display panels	12 months on the panel, 6 months on fitting
Batteries	12 months
SSDs and storage	3 years (manufacturer) plus 6 months on fitting
RAM modules	Manufacturer lifetime warranty
Keyboards, trackpads, fans	6 months
Hinge and casing repairs	6 months
Charging ports and DC jacks	6 months
Chip-level motherboard repair	6 months on the repaired section
Cooling service	6 months on the service, 12 months on a replacement fan
Liquid damage recovery	3 months on the repaired sections
Software and OS installation	30 days
Data recovery	No recovery, no fee — see below

What the warranty covers

It covers failure of the part we supplied and failure of the specific repair we carried out, under normal use, during the stated period. If a replaced screen develops a dead pixel cluster or backlight fault, or a repaired charging circuit fails again, we replace or re-repair it at no charge including collection and return.

For chip-level motherboard work the warranty covers the section we repaired. A different fault developing elsewhere on the same board is a separate matter, though we will always diagnose it free of charge and tell you honestly whether the two are related.

What it does not cover

• New physical damage — drops, impacts, crushed lids, cracked casings after the repair.
• New liquid ingress after the device was returned to you.
• Damage caused by voltage events where no surge protection was in use and we had advised it.
• Faults arising from work carried out by another party after our repair.
• Devices opened by someone else during the warranty period, where the seal or screw condition shows subsequent entry.
• Software problems, malware or user configuration changes after the 30-day software period.
• Normal consumable wear — a battery losing capacity gradually over its rated cycle life is expected behaviour, not a fault.

Liquid damage — why the period is shorter

Liquid damage repair carries a three-month warranty rather than six, and it is only fair to explain why. Corrosion from a spill can continue to affect areas of a board that showed no symptoms at the time of repair, and it can surface weeks later. We ultrasonically clean, chemically neutralise and conformal-coat every liquid-damaged board precisely to minimise this, but we cannot honestly promise it will never happen. We tell customers this before the work rather than after.

Data recovery terms

Data recovery works on a no-recovery-no-fee basis. If we recover nothing you pay nothing — no assessment fee, no attempt fee, no collection charge. You see a full list of recovered files and confirm it is what you needed before any payment is due. Because a recovered file's original integrity depends on the state of the damaged media, we cannot warrant that every recovered file will open perfectly, and we always show you samples before you pay.

How to make a claim

Call 7499761116 with your invoice number. We will arrange free collection, diagnose the fault and, where it falls within warranty, put it right at no charge. If the fault turns out to be unrelated to our work, we will tell you clearly, show you why, and quote separately — you are under no obligation to proceed.

Keep your invoice. It carries the part details and the warranty period, and it is all we need to process a claim.

No repair, no repair fee

Separately from the warranty: if we cannot repair a device, there is no repair charge at all — no labour, no parts, and collection and return stay free. The ₹350 diagnosis remains payable, because the inspection work was still carried out. We will also recover your data where possible before you decide what to do with the machine, at no charge.

Contact

Laptop Repair Virar Service Centre
Gala No 2, Daffodil Complex, Datt Mandir Rd, near PD Medical Centre, near Vaman Hari Pethe Sweets, Doghar Pada, Sheetal Nagar, Virar West, Maharashtra 401303
Phone: 7499761116 · Email: support@xigox.com